Frequently asked questions

We are a digital agency for small and medium-sized businesses. We build websites, landing pages and online shops, take care of online marketing (SEO, Google Ads, social media, shop marketing) and deliver professional photos and videos. You have one contact for everything digital – from advice to ongoing support.

That depends on scope: number of pages, copy, photos, shop features, languages. After the free first call you receive a written fixed-price quote within 48 hours – no hidden costs, no hourly billing.

Trades, medical practices, law firms, service providers, online shops, hotels and holiday rentals, restaurants, startups and mid-sized companies in Germany, Austria, Switzerland and internationally – typically with 1 to 50 employees.

No. Every service can be booked individually. Most clients start with one project – usually the website – and add marketing later. We advise you on what brings the greatest benefit first.

After the first call you receive a quote within 48 hours. Landing pages are ready in 5 to 10 working days, websites in 2 to 4 weeks, online shops in 4 to 6 weeks.

Yes. We work with clients across Germany, Austria and Switzerland as well as internationally. Collaboration runs via video call, phone and email.

Yes. Imprint, privacy policy, cookie notice, SSL encryption and privacy-friendly technology are standard.

Yes, completely. You receive all access details and files and can maintain the website yourself or have it developed further by others at any time.

After launch we handle maintenance, updates, security and small changes on request and are available for questions. Marketing support (SEO, Google Ads, social media) runs as a monthly collaboration with a dedicated contact and monthly report.

Yes, where it saves time and money: text drafts, image editing and reporting. Strategy, design, advice and quality control remain manual work.

A standard website is ready in about two to four weeks. The decisive factor is how quickly content such as copy, logo and images is available – we help you with that.

Yes. Imprint, privacy policy, cookie notice, SSL encryption and privacy-friendly integration of external services are standard.

Every website is built with clean technology, sitemap, meta data and keyword structure and registered with Google. For top positions in competitive markets we recommend ongoing SEO.

Yes. We write the copy based on your input and take photos on site or use your existing images.

A website presents your whole company and has many subpages. A landing page focuses on a single offer and a single goal – for example an enquiry. That's why it converts much better with advertising.

Usually within 5 to 10 working days after the briefing.

Yes. We publish the page as a subpage of your domain or on its own domain – whichever makes sense for your campaign.

Yes. We set up Google Ads and Meta campaigns and manage them continuously. Landing page and ads from one team deliver the best results.

Shopify is hosted, low-maintenance and ideal for retailers who don't want to deal with technology. WooCommerce (WordPress) is more flexible and has no monthly system fee but needs maintenance. We recommend based on your range and processes.

Yes. We integrate common inventory, POS and accounting systems so stock, orders and invoices are synchronised automatically.

We integrate terms, cancellation policy, privacy policy and imprint in the right places. The texts themselves should come from a lawyer or a legal text service – we support the setup.

Depending on the range 4 to 6 weeks. The decisive factor is how quickly product data and images are available.

Yes. The portals remain as channels; the calendar is synchronised so no double bookings occur. The goal is to gradually increase the share of commission-free direct bookings.

Depending on size Smoobu, Lodgify, Beds24 or the booking module of your hotel system. We recommend based on number of properties, portals and budget – without vendor lock-in.

Yes. Professional photos of rooms, exterior and surroundings are the most important booking factor – we offer photography as a package.

3 to 5 weeks – ideally before the season. We plan the timeline with you.

First improvements usually show after 4 to 8 weeks, clear results after 3 to 6 months. SEO is an investment that delivers more over time – unlike advertising, which stops as soon as the budget ends.

Optimisation for searches with a location – for example "physiotherapy + district". This includes the Google Business Profile, reviews, consistent business data in directories and location content on the website.

More and more people ask ChatGPT, Perplexity or Google AI for recommendations. These systems prefer clearly structured, fact-rich content with answers to specific questions. We prepare your content so you are mentioned there.

No – nobody can seriously do that. We guarantee clean work, transparency and measurable progress that you see in the monthly report.

Both complement each other: Ads bring visitors immediately, SEO lowers the cost per enquiry in the long run. Many clients start with Ads and build SEO in parallel.

First clicks and enquiries usually come within the first days. We typically reach stable cost per enquiry after 4 to 8 weeks of optimisation.

No. Management can be cancelled monthly. The Google Ads account belongs to you.

For local businesses, restaurants and hotels usually Instagram and Facebook, for B2B LinkedIn, for young audiences TikTok. We recommend one or two channels we run well – rather than five half-heartedly.

No. On-site photo sessions are included in the packages or bookable. Your own snapshots from everyday work are still valuable – we show you what we need.

3 months, then cancel monthly. Social media needs consistency to show results.

Paid channels deliver first sales within days; stable results after 4 to 8 weeks. SEO and email build up over months and lower advertising costs in the long run.

Yes, with all common shop systems. If your shop has technical weaknesses, we fix them – we also build shops.

Fixed monthly fee, no percentage of the ad budget. The budget goes directly to Google and Meta.

Yes. Listing optimisation, advertising and review management on Amazon as well as eBay integration are available.

Yes, across Germany, Austria and Switzerland. We quote travel costs in advance.

Yes. You may use the images and videos indefinitely for website, shop, social media, print and advertising.

A preselection within 48 hours, the edited images in 5 to 7 working days.

Tidy rooms, the team in work clothes, products at hand. We send you a short checklist in advance.

A short strategy is part of every website project with us. The full marketing strategy pays off when you use several channels or want to allocate a larger budget sensibly.

No. The action plan is written so your team or other providers can implement it. Many clients implement parts themselves and hand others to us.

Usually 2 to 3 weeks from analysis to the finished action plan.

We define KPIs for every action – enquiries, calls, bookings, sales, cost per enquiry – and evaluate them monthly.

Freelancers, small businesses and mid-sized companies up to around 50 employees. The strategy is tailored to your budget.

Anything that runs regularly and by fixed rules: capturing enquiries, creating quotes, writing invoices, confirming and reminding appointments, transferring data between programs, creating reports, sorting and answering emails.

Usually not. We connect the programs you already use – calendar, email, accounting, shop, CRM. Where something is missing we recommend proven, affordable tools.

Yes. We check which data flows where, prefer EU servers, sign data processing agreements and document the processing.

Every process has an error notification. In case of an error the case goes to you or us for manual review – nothing gets lost.

Often already from one employee who spends an hour a day typing, searching or coordinating. In the process check we calculate together what pays off.

Three different directions; we elaborate the chosen direction with two rounds of revisions.

Yes. On acceptance all usage rights transfer fully to you, including source files.

Yes. Often a relaunch is enough: simplify shapes, adjust colours, modernise the font – recognition is preserved.

Logo in about 2 weeks, complete corporate design in 3 to 4 weeks.

Yes. We develop branding and website in coordination – one team creates one consistent appearance.